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SOE Educational Technology Helpdesk

The SOE Educational Technology Helpdesk is staffed with student employees Monday - Friday from 9 a.m.-6 p.m. (closes at 5 p.m. on Fridays).  They are there to loan out equipment and offer first level assistance with technology questions and issues.  If they are unable to resolve the issue, they will gather information necessary to log the issue and it will be elevated to a full time staff member.

Loaning Resources

The SOE Educational Technology Helpdesk has technology equipment available for lending to faculty, staff, and students to support research, instruction, and field placements. Equipment is given on a first-come first-served basis and cannot be reserved.

Use of Equipment

The individual is responsible for the pick-up and return of the equipment. It is expected that the equipment will be used with care and respect. Individuals are responsible for any loss or damages that may occur while the equipment is in their possession. The failure to return loaned equipment will result in replacement charges.

Based on availability, equipment may be taken on loan for up to 1 week. If more time is required, a time extension must be approved by the original due date. Students borrowing equipment for a week at a time, are required to wait another week before borrowing again. Failure to return the equipment on time may result in loss of borrowing privileges.

Equipment available

The SOE Educational Technology Helpdesk has a variety of equipment available for loan including:

  • PC Laptop, Mac Laptop, and iPad Carts (for use wtihin Huntington Hall only)
  • PC and Mac Laptops
  • Video Cameras
  • Microphones and Speakers
  • Tripods
  • Projectors
  • Portable Smart Boards
  • Conference Phones
  • Elmo Portable Document Cameras
  • Assistive Technology

For more information on equipment available for loan, visit the SOE Educational Technology Helpdesk at 030 Huntington Hall or email us at soehelp@syr.edu.